Shipping policy

1. Shipping Methods:

  • Shipping methods that are currently available are  standard shipping, international shipping).
  • Standard shipping is for local is 2-3 days
  • Shipping for other states than TN - 3-5 days
  • International Shipping - 10 - 15 days

2. Processing Time:

  • Our duration to process orders is 24hrs from the time of receiving the order. Once packed, the items will be shipped to you

3. Shipping Costs:

  • Shipping cost can vary based on the weight of the package and the distance.

4. Tracking Information:

  • Once your item is shipped, the tracking is automatically updated to you through our customer support team. Any further queries regarding your tracking can be addressed to info@truefriend.co.in

5. Delivery Time:

  • Estimated delivery times vary depending on the shipping method and destination.
  • Domestic orders typically arrive within 3-7 business days after shipment, while international orders may take 7-14 business days.
  • Please note that delivery times may be longer during peak seasons or due to unforeseen circumstances.

6. Customs and Duties:

  • International customers are responsible for any customs duties, taxes, or fees imposed by their country's customs department.
  • We are not responsible for delays or additional charges due to customs clearance processes.

7. Shipping Restrictions:

  • Some items may be subject to shipping restrictions due to size, weight, or regulatory reasons.
  • We do not ship to P.O. boxes or APO/FPO addresses.

8. Shipping Errors or Damage:

  • In the event of shipping errors or damaged items, please contact our customer support team within 7 days of receiving your order for assistance.
  • We may require photographic evidence of the damage for verification purposes.

9. Returns and Exchanges:

  • Please refer to our Returns and Exchanges Policy for information on returning or exchanging items purchased from our store.

10. Contact Information:

  • If you have any questions or concerns regarding our shipping policy, please contact us at info@truefriend.co.in .

Disclaimer:

  • We reserve the right to update or modify this shipping policy at any time without prior notice. Please review this page regularly for any changes.