Return & Refund Policy

Customer Satisfaction is Our Priority

At True Friendshoppe, we want you to be completely satisfied with your purchase.

Returns & Exchanges:

·      Products may be returned within 7 days of delivery if they are unused, in original condition, and in original packaging.

·      We request you to take a video of the unboxing to let us know if the product was damaged or incorrect.

·      Return shipping costs are the responsibility of the customer unless the product is damaged or incorrect.

Refunds:

·      Once your return is received and inspected, your refund will be processed within 7–10 business days.

·      Refunds will be credited to you through your bank account for which you will be contacted by our team for security of the transaction.

Non-returnable items:

·      Personalised or custom-made products - (As these product designs will be sent to you via WhatsApp for your confirmation before shipping)

·      Items marked “final sale” or “non-returnable”

Please contact our customer service before initiating a return.